Support

Whether you’re shopping, browsing, or selling — we’re here to help.
At TrustLaunch, support isn’t an afterthought — it’s a part of our promise to build trust.

💬 Need Help With an Order?

If you’re facing an issue with your order — damaged product, late delivery, or incorrect item — we’ll work with you to get it resolved quickly.

📧 Email Us

Send your query to: support@trustlaunch.shop

Please include the following:

• Your Order ID

• A brief description of the issue

• Any relevant images (for damaged or incorrect items)

We usually respond within 1 business day.

🛒 Common Support Topics

• 📦 Where is my order?

• 🔁 How do I request a refund or replacement?

• ✉️ Can I change my shipping address?

• 🛑 How do I cancel my order?

• 🛍️ I need help with product details before purchase.

Visit our Refund & Cancellation Policy and Shipping Policy pages for answers to most questions. Or just email us — we’re happy to help!

🧑‍💻 Vendor or Brand Support

Are you a brand listed on TrustLaunch or want to get listed?

• For brand onboarding, setup, or billing questions — reach out to:
  📩 vendors@trustlaunch.shop

🕒 Support Hours

Monday to Saturday
11:00 AM – 6:00 PM IST

We’re a lean team building something meaningful, and we appreciate your patience as we reply with care to every message.

🛠️ Coming Soon

• Live Chat Support

• In-app ticket tracking

• Support portal with FAQs and community help

We’re committed to making every experience on TrustLaunch smooth and trustworthy. If anything feels off, we want to know and make it right.

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