Terms & Conditions

Effective Date: [Insert Date]

Welcome to TrustLaunch (“we,” “our,” or “us”). By accessing or using the website https://trustlaunch.shop (“Site”), you (“you” or “User”) agree to be bound by the following Terms & Conditions. Please read them carefully.

These Terms govern your use of our services, including browsing products, purchasing items, or selling as a vendor through our marketplace.

1. Platform Overview

TrustLaunch is a curated marketplace designed to help consumers discover trustworthy early-stage brands. Every brand listed is verified by directly confirming the identity of its founders. However, the products are sold and shipped by third-party vendors, and not by TrustLaunch directly.

2. Acceptance of Terms

By using our Site, you:

Acknowledge that you have read, understood, and agree to be bound by these Terms.
Warrant that you are at least 18 years of age or are accessing the Site under the supervision of a parent or guardian.

If you do not agree to any of these terms, please do not use the Site.

3. User Responsibilities

As a user, you agree:

To provide accurate information when creating an account or placing orders.
Not to misuse the platform for fraudulent, abusive, or unlawful purposes.
To respect the intellectual property and policies of vendors and TrustLaunch.

4. Vendor Responsibility

All vendors on TrustLaunch are required to:

Accurately list their products, pricing, and shipping details.
Fulfill orders in a timely and professional manner.
Handle returns and refunds in accordance with the platform’s policies.

TrustLaunch may remove any vendor who fails to comply with platform rules or receives consistent customer complaints.

5. Orders and Payments

All purchases are processed through secure third-party payment gateways.
Prices listed are inclusive of applicable taxes unless otherwise stated.
Orders will only be confirmed once payment has been successfully processed.
In case of any pricing or inventory errors, we reserve the right to cancel the order and issue a full refund.

6. Shipping and Delivery

Shipping timelines are determined by each vendor and may vary based on location and product type.
Tracking details (if available) will be shared once the order is dispatched.
Delays caused by shipping partners are not under the control of TrustLaunch.

For more information, please read our Shipping Policy.

7. Returns, Refunds & Cancellations

Refunds are allowed for damaged, defective, or incorrect items. Users must report issues within 48 hours of delivery.
Cancellations are only possible before the product has been shipped.
Some products (e.g., custom or made-to-order items) may not be eligible for returns or refunds.

Full details are available in our Refund & Cancellation Policy.

8. Intellectual Property

All content on the platform, including brand logos, product descriptions, and images, is either the property of TrustLaunch, our vendors, or licensed to us.
You may not copy, modify, distribute, or reuse any part of the Site without written permission.

9. Limitation of Liability

TrustLaunch is a facilitator. We:

Do not manufacture, stock, or directly ship the products listed on the platform.
Are not liable for any direct, indirect, or consequential loss arising from the use of a vendor’s product or service.
Reserve the right to resolve disputes at our sole discretion, and our decision will be final.

10. Modifications to the Terms

We reserve the right to modify these Terms at any time. Changes will be updated on this page, and it is your responsibility to review them periodically.

Your continued use of the Site after changes implies your acceptance of the revised Terms.

11. Privacy Policy

Your personal information is governed by our Privacy Policy, which outlines how data is collected, used, and protected.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your City/State].