Perfect! Here’s a detailed and professionally written Shipping Policy page tailored for TrustLaunch, designed to balance transparency with flexibility for your multi-brand marketplace.

Shipping Policy

Effective Date: [Insert Date]
This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through TrustLaunch.shop.

TrustLaunch is a curated marketplace that connects customers with verified early-stage D2C and startup brands. All products are shipped directly by the respective vendors.

🚚 1. Shipping Responsibility

All products on TrustLaunch are shipped and fulfilled by the individual brands listed on the platform.
TrustLaunch ensures that vendors adhere to a standard level of quality and service but does not directly handle logistics or product packaging.

⏳ 2. Shipping Timeframes

• Processing Time: Orders are typically processed within 1–4 business days by the seller.

• Delivery Time: After dispatch, products are usually delivered within:

  • 3–8 business days for metro and major cities.

  • 5–12 business days for non-metro or remote areas.

Please note that these are estimated timelines and may vary depending on the brand’s dispatch location, courier service, and delivery address.

🌍 3. Shipping Coverage

• India: TrustLaunch currently supports shipping across most serviceable pin codes in India.

• International Shipping: International shipping is not available by default. If a vendor offers it, this will be clearly mentioned on the product page.

📦 4. Order Tracking

• Once the order is shipped, customers will receive a tracking link via email or SMS (depending on the vendor’s system).

• Tracking may take up to 24 hours to activate after dispatch.

If you haven’t received a tracking update within 3 business days, please contact support@trustlaunch.shop or the vendor directly through your order dashboard.

💵 5. Shipping Charges

• Shipping charges may vary from brand to brand and will be clearly mentioned on the product page or during checkout.

• Some vendors offer free shipping or flat-rate shipping as part of promotional offers.

• In the event of combined orders (products from multiple vendors), shipping charges may be calculated separately per brand.

📦 6. Packaging Standards

Our vendors are expected to follow proper and secure packaging guidelines to ensure that your product reaches you in perfect condition.

If you receive a product that appears to be damaged or tampered with, please take photos immediately and report it to support@trustlaunch.shop within 48 hours.

⚠️ 7. Delays or Exceptions

While our vendors strive to meet the stated delivery times, delays may occur due to:

• Unexpected demand

• Weather conditions

• Strikes, holidays, or courier disruptions

• COVID-19 or similar restrictions

TrustLaunch is not liable for delays caused by third-party logistics partners, but we will actively support resolution on your behalf if required.

🔁 8. Failed Deliveries & RTO (Return to Origin)

If the delivery fails due to:

• Incorrect or incomplete address

• Unavailability of the customer

• Refusal to accept delivery

The product may be returned to the seller. In such cases:

• Re-attempted delivery (if possible) may incur additional shipping fees.

• Refunds (if applicable) will be processed after deducting shipping and RTO costs.

🧾 9. Split Deliveries

Since each brand/vendor manages their own inventory and shipping, orders with multiple products from different vendors may arrive in separate packages on different days.

📬 10. Contact for Shipping Queries

If you have questions about your delivery, contact our support team:

📧 support@trustlaunch.shop
Please mention your Order ID and product details for quicker assistance.